Shipping and Delivery

Active Orders: Click here to track your order or contact our Customer Experience team at support@horizonfitness.com or 1.888.878.9011 for shipping inquires.


Shipping and delivery for treadmills and ellipticals

Your order will leave the Horizon warehouse in 1-5 days after being placed. After your product ships, it may be in transit for up to 10-15 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.

Prices vary by product. Select your delivery location during checkout, please note that we are not able to deliver to all locations in Canada. If you change the shipping address after your order has been processed, you are responsible for any additional shipping costs that apply. Delivery is performed during business hours, 9am-5pm Monday-Friday. The delivery company will contact you a few days prior to the delivery to schedule a delivery window. A signature is required upon delivery to protect your purchase. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. During the winter months and key holiday seasons, your shipment may take slightly longer due to volume, inventory, weather and/or holiday office closures. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.

Standard Delivery Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-person crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough delivery checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. At any time, you may contact us at 1.888.878.9011 or support@horizonfitness.com. In the event of a return, you will be subject to return shipping costs of $155 and handling fee of up to 20%.

Shipping and Delivery for Indoor Cycles and Accessories

Your order will leave the Horizon warehouse in 1-5 days after being placed and will be shipped via FedEx. After your product ships, delivery typically takes another 1-7 days to be delivered. Deliveries are made Monday through Friday.

Prices vary by product. Select your delivery location during checkout, please note that we are not able to deliver to all locations in Canada. If you change the shipping address after your order has been processed, you are responsible for any additional shipping costs that apply.

Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. During the winter months and key holiday seasons, your shipment may take slightly longer due to volume, inventory, weather and/or holiday office closures. We will do our best to get your new machine to you ASAP, but some situations are out of our control. Thanks for understanding.

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