Shipping and Delivery
👉🏽 Shipping is limited to certain areas in Canada. During checkout you will be notified if your postal code is not in our current delivery area. We continue to improve our shipping experience and expand our capabilities. You may enter your postcode below to see if you’re in our delivery area.
* Products are delivered to the first threshold and our team will not enter the home for delivery
All products sold through the Horizon Fitness website ship directly from Horizon Fitness warehouses. Shipping time varies by product. Your order will leave the Horizon warehouse in 1-5 days after being placed. After your product ships, it may be in transit for up to 10-15 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.
The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.
Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.
👉🏽 For shipping inquires related to an active order, please email hvpcustserv@mackiegroup.com or call 800-565-4646 to get detailed information about your upcoming delivery. Please have your order number handy.
